Dispatch Mapping Services
With Radius Mapping, telecommunicators can quickly locate callers, connect with them through various communication channels, and achieve new levels of situational awareness—all within a single, unified map view. Lightning is a cloud-native mobile application designed to deliver Next Generation 911 (NG911) capabilities directly to field responders' smartphones and tablets. Powered by Radius Mapping, Lightning provides real-time access to critical 911 call data, precise location information, live video feeds, GIS mapping layers, and more—all within a secure, user-friendly interface. With Lightning, first responders can: ● Gain Situational Awareness: Access a real-time, 360-degree view of emergencies, including responder locations, incident details, and environmental factors. ● Enhance Communication: Instantly connect with team members and other agencies through secure, real-time updates and integrated communication tools. ● Improve Location Accuracy: Utilize device-based tracking and authoritative GIS data to pinpoint incident locations with unparalleled precision. ● Access Critical Data: View indoor floor plans, vehicle telematics, and other life-saving supplemental information to inform decision-making on the scene. Lightning supports a broad range of devices (iOS and Android) and is designed to integrate seamlessly with existing 911 infrastructure, ensuring that first responders have the tools they need to act swiftly and cohesively. Eclipse Analytics is a cloud-native analytics platform that empowers public safety agencies to transform 911 call data into actionable intelligence. By aggregating data across Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs), Eclipse provides a unified, real-time view of operations, enabling informed decision-making and improved emergency response outcomes. Key features include: ● Real-Time Insights: Access live 911 data with intuitive dashboards and customizable reports, facilitating immediate awareness of operational metrics. ● Performance Monitoring: Track detailed metrics such as call volumes, answer times, and transfer rates to identify trends and areas for improvement. ● Staffing and Resource Allocation: Utilize data-driven insights to optimize staffing levels and resource distribution, ensuring efficient emergency response. ● Call Routing Analysis: Identify patterns in call transfers and misrouted calls to enhance routing protocols and interoperability between agencies. ● Secure, Scalable Platform: Built on Microsoft Azure Government Cloud, Eclipse ensures data security and scalability to meet the needs of agencies of all sizes. Eclipse Analytics serves as a single source of truth for 911 data, enabling public safety stakeholders to make data-backed decisions, justify funding, and enhance overall emergency response effectiveness.
Contract Administrator:Charlie Oberrender, CPPB
Purchasing Agent
Office: (817) 695-9289
coberrender@nctcog.org
Term End Date: 5/31/2026
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